Common Issues and Resolutions for iPhones
iSquad has compiled some of the common issues related to the iPhone. Feel free to contact us if you see an issue not listed an would like to inquire.
No 3.5 millimeter headphone jack on the iPhone
One of the issues common to many iPhone users is the disappearance of the 3.5mm headphone jack. This presents a problem when charging the phone as it doesn’t allow you to use a headset during this process. It can also be annoying when you can’t use an expensive headset that you enjoy with the phone. While this decision by Apple to remove the jack has been controversial and has caused many to complain, there are several ways to workaround this issue.
One way to overcome the issue of not having a 3.5mm headphone jack is to purchase an adapter that turns the lightning port into a dual port which includes a charging port and a 3.5mm headphone jack. Some of the iPhones ship with this jack in the box. Another option is to use a Bluetooth adapter or simply go wireless and use a Bluetooth headset. The audio quality is just as good as with a wired headset without the obvious wires dangling everywhere.
The iPhone has poor battery life
While the battery life has improved as newer iPhones are released, many still deal with an iPhone that has a substandard and poor battery life. Sometimes an iOS update will cause the battery to have even less battery life. Keeping the battery charged is a crucial factor for iPhone owners and it would very helpful to have ways to extend its life.
If you haven’t updated your iPhone to iOS 10.3.2 it would be a good idea if you are having battery drain issues. This update addresses some of the things that cause the battery to drain rapidly. Another solution is go to Settings > Battery and switch to Low Power Mode. This is will turn off some services that you might use regularly and some of the visual effects will be turned off, but you will definitely extend your battery life. Under the same Settings > Battery section, you can find out if certain apps are draining your battery fast and those can be disabled or uninstalled. It might also be time to replace the battery which can be done at our repair shop for under $50 and takes about 15 minutes.
The iPhone microphone cuts out
Some iPhone users report an issue that involves static or the microphone cutting out when on a voice call. This doesn’t happen on every call, but it happens enough for it to be an issue to the caller. Sometimes hanging up and redialing solves the problem, but that is not always the case.
The first thing to do when this is happening is to restart your phone. You might also want to check to see if there is a software update that will resolve this issue. If none of these options work, the next step is to reset your phone to the factory condition. As always, make sure you perform a full backup to prevent any data loss. If you have tried all of these options and the problem still persists, bring your phone to our shop for a free diagnostic. There might be hardware issues and replacing the microphone is a common fix that takes under 20 minutes and is very affordable.
Black, green or purple screen when using iPhone camera
Some users have reported that when using their camera on their iPhone, they see a black screen. Sometimes they also see green or purple. This can be frustrating as many use the camera to capture life’s moments. There is also an error that appears saying “Emergency: iPhone needs to cool down”.
While there some steps to take to resolve this issue, 9 times out of 10 your iPhone is suffering from a hardware problem. The camera on the iPhone most likely needs to be replaced and can be done at one of our shops. The other option is to simply upgrade your phone to a newer model.
iPhone is overheating
Some users have reported that their iPhone becomes hot enough to be concerned. The iPhone is designed and engineered to maintain a cooler operating condition. However, sometimes it will get abnormally hot and stays that way for an extended period of time. If it gets occasionally, this might be normal due to a heavy load on processing power. But it should always return to a normal temparature.
Sometimes a certain app will use too much processing power and overload your iPhone, which results in overheating. Check the app usage meter in settings to determine if this is the case. This can happen especially after a recent update. If you are not able to see any issues in this regard, try doing a factory reset to see if it resolves the issue. If none of these steps resolve the overheating issue, it is best to bring it in to our shop for a diagnostic to determine if there is a hardware problem. This can be a dangerous situation so it is highly advivsed to resolve as quickly as possible.